Terms and condition
An estimate and then an invoice will always be issued by the Kalopsia team for your order. The times of this invoice may vary depending on a number of factors. Kalopsia can except payment through bank transfer, paypal and through the payment options embedded in our invoice system. Clients are required to pay 50% deposit up front and the remaining 50% on delivery of the product.
We can also except cheque however there will be a 10% processing charge.
All new products produced for a client by Kalopsia must be sampled first. This included any alternations to an existing product or a change of material from that originally sampled in.
Any order placed with out a sample being order first will be considered a sample order regardless of size. Any items produced with in this first ‘sample’ with fall under our terms for sample products.
Samples or Assemble items will be charged at a standard unit price, with any custom products being priced on request.
By agreeing to an order with Kalopsia collective you are agreeing to supply all relevent materials for any order aslaid out in any communications with the team.
If the wrong materials is supplied we reverse the right to stop work on an order until the correct materials is supplied
Materials supplied for a production run should always be the same as the material sampled in unless otherwise agreed with the team.
It is the clients responsibility to insure that all materials are supplied in the correct amount to complete an order. If enough fabric is not proved, we reserve the right to stop work on an order until the remaining fabric is supplied.
Refunds for products that could not be produced due to a lack of fabric will be looked at on a case by case bases.
If a client is found to have knowingly supplied the wrong or too little fabric, the order maybe cancel at this point with no refund.
As standard Kalopsia will always send you products by the most appropriate Royal Mail or Parcel Force delivery. Usually this will be a standard first class delivery. The cost of delivery will be charged to the client and will be added to the invoice before payment is requested. If there is an alternative way you would like your parcel to be delivered please speak to a member of the team to confirm this. If you already have a courier service and would refer to use this, we can help you to arrange this and provide you with parcel sizes, weights etc.
We strongly advise that all a prototype/test item is order first, even with the Assemble range.
We are unable to refund orders of bespoke items as all products are created explicitly and uniquely for you. This means that unfortunately we are not able to offer you a refund or a cancellation once the order has been accepted (with the first prototype) and manufactured. However, this does not affect your statutory rights (under Scottish law)
If an order is canceled before work as begun there will be no charge made to the client. However is an order has been started and a client requests the order is cancel or postponed , Kalopsia receives the right to request the order is paid in full at the time of cancellation. Any work completed up until the point of cancelation will only be released at such time as the order balance is paid.
PRODUCT SIZE AND SPECIFICATIONS
Dimensions quoted are approximate and may vary up to 5% +/-.
Kalopsia shall not be liable for any variations on the specification of the Goods, which do not materially affect the use and operation of the Goods or for the substitution of any materials or component parts of the Goods by other materials or parts of a quality equivalent or superior to that originally specified.
OWNERSHIP OF ARTWORK
Original artwork or fabric supplied is always the property of the supplier/owner.
Normally, unless otherwise agreed, there will be no storage charge for this artwork or fabric provided and remains on the Company’s premises for the use of the Company to manufacture products for up to 3 months after an order has been completed.
OWNERSHIP OF CUSTOM PRODUCT PATTERNS
Normally unless otherwise agreed, the client retains the right to all product patterns.
OWNERSHIP OF ASSEMBLE PRODUCT PATTERNS
Normally unless otherwise agreed, Kalopsia retains the right to all Assemble product patterns. Kalopsia also reserves the right to produce Assemble products for multiple clients.
In so far as is permitted by law where Work is defective for any reason, including negligence, the company’s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work. Where the Company performs its obligations to rectify defective Work under this condition the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries. The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the work or for any loss to the Buyer arising from delay in transit, whether as a result of the Company’s negligence or otherwise. Where the Company offers to replace defective Work the Buyer must accept such an offer unless he can show clear cause for refusing so to do. If the Buyer opts to have the work re-done by any third party without reference to the Company the Buyer automatically revokes his right to any remedy from the Company, including but not exclusively the right to a credit in respect of Work done by the Company.